With over two decades of experience as a dedicated senior client service associate, Vilma brings a rare blend of warmth, expertise, and dependability to every client interaction. Her background in banking and merchant services has shaped her into a true relationship builder, known for making even the most complex processes feel seamless and approachable.

Before joining Confido, Vilma spent twelve years at J.P. Morgan Chase, where she worked with a wide range of clients—from small businesses to large corporations—across diverse industries. She brings equal parts professionalism, personality, and heart to her work.

Outside the office, Vilma is a self-proclaimed jack-of-all-trades who finds joy in trying new things—from crafting costumes for over-the-top theme parties to sharpening her cornhole skills. She believes life is better when you’re laughing, dressing up and embracing the little things—and she brings that same joyful energy to the Confido team every day.